Traditional wholesale partner
Policies
We maintain clear policies to keep trading straightforward for every partner. Review the summaries below and access the full documents for details on privacy, trading terms, returns, and shipping.
Privacy policy
We collect and store only the data required to fulfil orders, issue invoices, and comply with UAE regulations. No data is sold or shared beyond trusted partners involved in deliveries and warranty support.
View full privacy policyTerms of trade
Covers account setup, ordering process, payment terms, inspection windows, and liability limits. Designed to keep transactions transparent and predictable.
Read terms of tradeReturn & refund policy
Explains eligibility, timelines, and steps for reporting issues. Includes guidance on documentation and condition requirements for authorised returns.
Review return policyShipping policy
Outlines processing timelines, courier options, documentation provided, and responsibilities for duties and customs clearance.
Read shipping policyNeed a document?
Whether you are onboarding us as a vendor or preparing export paperwork, our team can share licence copies, VAT certificates, or notarised documents.
Quick reference