Privacy policy

Information we collect

• Contact details such as name, phone number, email address, and company name.
• Order information including items purchased, pricing, payment references, and delivery addresses.
• Copies of trade licences, VAT registrations, or ID documents provided for compliance.
• Messages and attachments shared via WhatsApp, phone, email, or website forms.
• Basic website usage analytics captured through first-party tools—no third-party advertising trackers.

How we use your information

• To prepare quotations, confirm availability, and fulfil orders.
• To issue invoices, maintain warranty records, and comply with UAE tax regulations.
• To coordinate courier deliveries, export documentation, and after-sales support.
• To share operational updates such as opening hours, recalls, or pricing changes.

We do not sell or rent customer information to any third party.

Sharing information

Information is shared only with:

• Courier companies and delivery partners handling your shipments.
• Payment processors and banking partners when processing transactions.
• Manufacturers or authorised service centres assisting with warranty claims.
• Government authorities when documentation is legally required.

Storage & security

• Order records are stored on secure, password-protected systems located in the UAE.
• Physical documents are kept in locked cabinets accessible only to authorised staff.
• Records are retained for the period required by UAE regulation (typically 5–7 years) and then deleted or shredded.

Your rights

• Request an update or correction to your details.
• Ask for a copy of the information we hold about you.
• Request deletion of information not required for legal or accounting purposes.
• Opt out of non-essential communication by replying “stop” to WhatsApp or email messages.

Contact

For privacy-related queries, email info@052mobile.ae or call +971 56 757 2222.

Updates

We may update this policy as our services or legal obligations change. The latest version is always available on this page. Significant updates will be communicated via email or WhatsApp.