Shipping policy

Processing time

• In-stock orders paid before 3:00 PM are usually dispatched the same day.
• Orders placed after 3:00 PM or on Fridays will ship the next working day.
• Large or customised orders may require up to 48 hours for preparation.

Delivery options

• Store pickup: Collect from our Al-Khabaisi counter during business hours.
• Local courier: Same-day delivery within Dubai when confirmed by noon. Next-day service for Sharjah and Ajman.
• Other Emirates / export: We coordinate with trusted courier and freight partners and share tracking details immediately.

Packaging & documentation

• Cartons are sealed with tamper-evident tape and labelled with IMEI lists.
• Invoices, packing lists, and warranty cards are enclosed or emailed as requested.
• Export customers can request stamped customs declarations and compliance certificates.

Tracking & delivery checks

• Tracking numbers are issued as soon as the courier collects the shipment.
• Please count cartons and inspect seals upon delivery before signing.
• Report any damage or missing boxes within 24 hours so we can file claims with the courier.

Fees, duties & insurance

• Courier charges are added to invoices or paid directly to the driver, depending on arrangement.
• Import duties and taxes outside the UAE are the buyer's responsibility.
• Shipment insurance is available on request for high-value orders.

Questions?

Contact our logistics desk at +971 56 757 2222 or email info@052mobile.ae.